Terms & Conditions

Website Terms of Use

Welcome to the website of The UPS Store.  PLEASE READ THESE WEBSITE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE (THE "WEBSITE").  THESE WEBSITE TERMS OF USE (THE "TERMS OF USE") GOVERN YOUR ACCESS TO AND USE OF THE WEBSITE.  THE WEBSITE IS AVAILABLE FOR YOUR USE ONLY ON THE CONDITION THAT YOU AGREE TO BE BOUND BY AND ADHERE TO THE TERMS OF USE SET FORTH BELOW.  IF YOU DO NOT AGREE TO ALL OF THE TERMS OF USE, DO NOT ACCESS OR USE THE WEBSITE.  BY ACCESSING OR USING THE WEBSITE, YOU AND THE ENTITY YOU ARE AUTHORIZED TO REPRESENT SIGNIFY YOUR AGREEMENT TO BE BOUND BY THESE TERMS OF USE.

User Eligibility

This Website is provided by The UPS Store, Inc. (“The UPS Store”).  This Website may be accessed from various locations both within and outside the United States of America (“USA”).  Access to and use of the Website, including functionality and features and products and services available through the Website, may be inappropriate, prohibited or restricted in certain jurisdictions outside of the USA.  In addition, certain functionality and features and products and services available through the Website may not be available in jurisdictions outside the USA.  The UPS Store makes no representations or warranty that the Website is appropriate or available for use outside of the USA.  If you access or use the Website from outside the USA, you do so at your own risk and are responsible for complying with the laws and regulations of the territory from which you access and use the Website. 

This is a general audience website and users of all ages are welcome to browse the Website.  However, if you are under the age of legal majority to form a legally binding agreement under applicable law, you should not use any of the products or services offered on the Website, download any Materials or Software, or provide any information about yourself through the Website. The Privacy Policy governs the use and disclosure of personal information collected from or provided by you at the Website.

The UPS Store Canada

The website of The UPS Store Canada located at www.theupsstore.ca is provided by MBEC Communications L.P. for use in Canada, under license.  The Terms of Use on this Website do not govern access to or use of The UPS Store Canada website.  Access to and use of The UPS Store Canada website is subject to separate terms of use and privacy policy posted at that website.

Scope of Terms of Use

These Terms of Use govern your use of the Website and all applications, features, functionality and services available on the Website, except to the extent such applications, features, functionality or services are the subject of a separate agreement.  Specific terms, restrictions or agreements (“Other Terms”) may apply to the use of certain applications, features, functionality or services provided to you on the Website.  In the event of any conflicts between these Terms of Use and the Other Terms, the Other Terms shall control with respect to the subject matter to which such Other Terms apply. 

Access to Services and Shipping Related Information

Your use of and access to the Shipping Related Systems and information are subject to the following terms and conditions: 

• The “Shipping Related Systems” are comprised of the systems used to provide tracking, The UPS Store locations, and other functions and information related to the shipment of packages as provided on the Website.  The Shipping Related Systems and information gained from such systems are to be used by you solely in connection with packages shipped by or to you or on your behalf and for no other purpose.  The UPS Store authorizes you to use tracking functionality within the Shipping Related Systems solely to track shipments tendered by or for you to the carrier for delivery and for no other purpose.  Any use in connection with the Shipping Related Systems of automated inquiry devices, robots, or repetitive data gathering and extraction tools, routines, scripts, or other mechanisms with similar functionality is expressly prohibited.

Trademarks
All  trademarks, service marks, trade names, logos, trade dress, icons and domains names (“Marks”) located on this Website are the property of The UPS Store., Inc., its parent or affiliate entity, their respective licensors or other third parties.  Other product and company names mentioned on the Website may be the Marks of third parties and such Marks may not be used, copied or reproduced without the permission of their respective owners. Any rights not expressly granted herein are reserved to The UPS Store or such third parties. The following Marks are trademarks or registered trademarks licensed to The UPS Store, Inc. by United Parcel Service of America, Inc.:

BIG OR SMALL WE SHIP IT ALL; MAIL BOXES ETC.; MAIL BOXES ETC. CERTIFIED PACKING EXPERTS; MAKING BUSINESS EASIER; MBE; MBE SQUARE GLOBE DESIGN; MBE SQUARE GLOBE DESIGN with MAIL BOXES ETC.; PACK & SHIP PROMISE; THE UPS STORE; THE UPS STORE CERTIFIED PACKING EXPERTS; TOTALSHIPPING; WE DO MORE THAN SHIPPING.

Use of Site

The UPS Store authorizes you to access and view the Website in the manner provided by The UPS Store and to download certain authorized content or materials (“Materials”) at this Website only for your limited, personal, non-commercial use, provided that The UPS Store retain all copyright and other proprietary notices contained in the original materials and on any copies of the Materials. Except to the extent required by law or as expressly provided in these Terms of Use, you may not modify, reproduce, publicly display, perform, distribute, sell, resell, import, retransmit, translate, republish, reverse engineer or otherwise use the Website or any Materials at this Website for any purpose, without the prior written permission of The UPS Store. Any use of the Materials on any other website or networked computer environment for any purpose is prohibited. The Materials at this Website are protected by copyright and other laws in both the United States and other countries. Elements of the Website are also protected by trade dress, trade secret, unfair competition, and other laws and may not be copied or imitated in whole or in part.  If you breach any of these Terms of Use, your authorization to use this Website automatically terminates and you must immediately destroy any downloaded or printed Materials.

When registering for an account on the Website, you may be asked to create a user ID and to choose a password.  You are responsible for keeping your user ID and password secret and confidential and restricting access to that information.  You are solely responsible for all activities that occur using your user ID and password.

Use of Software

In order to use certain portions of the Website, you may be required to open an account or download certain software from this Website ("Software").  Your use of an account or any Software is subject to the terms and conditions and license terms that accompany or are provided with the account registration or Software. By opening an account or downloading any Software, you agree to comply with those terms and conditions and license terms.  Some Software or Materials available from this Website may be subject to export controls imposed by the United States.  You agree to comply with all such applicable restrictions and not to export or re-export the Materials or any Software to countries or persons prohibited under the United States or other applicable export control laws or regulations. If you download or use the Materials or Software, you represent and warrant that you are not located in, or under the control of, or a national of any such country where such export is prohibited or are not a person or entity to which such export is prohibited.  You are solely responsible for compliance with the laws of your local jurisdiction and any other applicable laws regarding the import, export or re-export of the Materials or any Software.

User Submissions

The UPS Store maintains a policy of not reviewing or accepting any unsolicited submissions of ideas, inventions, designs, and other materials.  Any materials, information, suggestions, ideas, inventions, designs, know-how, concepts, techniques or other communications you transmit or post to this Website or to The UPS Store by any means, including, without limitation, through electronic mail will be considered non-confidential and non-proprietary ("Communications"). The UPS Store will have no obligations with respect to the Communications.

You acknowledge you are responsible for whatever Communications you submit and you, not The UPS Store, have full responsibility for the message, including its legality, reliability, appropriateness, originality and copyright. The UPS Store and its designees will be free to copy, disclose, distribute, incorporate and otherwise use the Communications and all data, text, images, sounds, and other things embodied therein for any and all commercial or non-commercial purposes without acknowledgement or compensation to you or any other person sending the Communications. You are prohibited from posting or transmitting to or from this Website any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material that would violate any law.

The UPS Store^® and Mail Boxes Etc.^® Locations

The UPS Store locations and Mail Boxes Etc. locations are independently owned and operated by franchisees of The UPS Store, Inc. in the USA. The UPS Store, its parent and affiliated entities are not responsible for the acts or omissions of any The UPS Store or Mail Boxes Etc. franchise location or for any obligations to you that are incurred by any such franchise location.  This Website provides links to web pages operated by the individual The UPS Store and Mail Boxes Etc. franchisees that include information and materials provided by those individual locations.  The products and services, promotions, special offers, prices, and hours of operations provided at each location may vary by location.  The information or materials on the web pages operated by individual The UPS Store^® and Mail Boxes Etc.^® locations may be out of date and you should contact the local store location for details.

Promotions and Special Offers

Information published at this Website may refer to products, programs, or services that are not available at all The UPS Store or Mail Boxes Etc. locations or available through this Website in your country or geographical location. Some of the promotional items, premiums, and prices may only be available in certain areas or at certain locations and terms and restrictions may apply. The Materials at this Website may be out of date, and The UPS Store makes no commitment to update the Materials at this Website. Consult your local The UPS Store business contact for information regarding the products, programs, and services that may be available to you. Coupons, discounts and special offers may be subject to restrictions and expiration dates, and you should see your local The UPS Store or Mail Boxes Etc. store location for details.

From time to time, sweepstakes promotions, contests and surveys may be offered on or through this Website.  Participation in such promotions is subject to additional terms and conditions and official rules posted at the time of the promotion.  Participation in any such promotion is at your discretion and you should carefully review all applicable terms and conditions and official rules prior to participating in the promotion. 

Links To Other Websites

Links to third party websites from this Website, including, without limitation, web pages operated by individual The UPS Store and Mail Boxes Etc. locations, are provided solely as a convenience to you. If you use these links, you will leave this Website. The UPS Store has not reviewed all of these third party sites and does not control and is not responsible for any of these sites or their content. Thus, The UPS Store does not endorse or make any representations about them, or any information, software or other products or materials found there, the accuracy, performance or quality of any contents, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this Website, you do this entirely at your own risk.  In addition, your use of such third party websites is subject to any applicable policies and terms and conditions of use, including, without limitation, the privacy policy listed on such third party site, which may contain different terms from those provided at this Website.

Guidelines for Linking to The UPS Store's Website

If you would like to link to The UPS Store's Website, you must comply with the following guidelines: A site that links to The UPS Store's Website:

• Must have express written authority from The UPS Store prior to linking of any kind or manner.
• May link to, but not replicate, The UPS Store content.
• Should not create a browser or border environment around The UPS Store content.
• Should not imply that The UPS Store is endorsing it or its products.
• Should not misrepresent its relationship with The UPS Store. 
• Should not present false information about The UPS Store products or services.
• Should not use the The UPS Store logo without express written permission from The UPS Store.
• Should not contain content that could be construed as distasteful, offensive or controversial, and should contain only content that is appropriate for all age groups.

Prohibited Activities

You shall not disguise the origin of information transmitted through the Website.  You shall not place false or misleading information on the Website.  You shall not input or upload to the Website any information or content that infringes on the intellectual property or personal or proprietary rights of another or that contains viruses, Trojan horses, worms, time bombs, or other computer programming routines that are intended to damage, interfere with, intercept, or expropriate, any system, the Website or information.  You may not use any meta tags or any other "hidden text" utilizing The UPS Store’s name or trademarks without the prior express written permission of The UPS Store.  You are further prohibited from using the Website or any of its content or Materials: (i) to advertise or sell any products or services; (ii) for any purpose that is unlawful or prohibited by these Terms of Use; (iii) in any manner which could damage or disparage The UPS Store or its members or franchisees; (iv) in any manner that could disable, overburden, or impair the Website or interfere with any other party's use and enjoyment of the Website; or (v) to obtain or attempt to obtain any materials or information through any means not intentionally made available through the Website.  Tampering with the Website, misrepresenting your identity as a user or conducting any fraudulent activities on the Website are strictly prohibited.

Disclaimer
THE WEBSITE AND ALL FEATURES, FUNCTIONALITY, MATERIALS AND SOFTWARE PROVIDED AT THIS WEBSITE ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY, AND ALL SUCH WARRANTIES ARE HEREBY DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW. In addition, The UPS Store does not warrant the accuracy and completeness of the Materials at this Website, nor does it warrant that the Software, features or functionality of this Website or as contained in the Materials will be uninterrupted or error-free, that defects will be corrected, or that this Website or the server that makes it available are free of viruses or other harmful components. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

None of the communications made through this Website should be construed as an offer to sell or the solicitation of an offer to buy any The UPS Store franchise in, nor is any such communication directed to the residents of, any jurisdiction requiring registration of the franchise before it is offered and sold in that jurisdiction. No The UPS Store franchises will be sold to any resident of or, if applicable, for operation in, any such jurisdiction until the offering has been exempted from the requirements of, or duly registered in and declared effective by, such jurisdiction and the required Franchise Disclosure Document (if any) has been delivered to the prospective franchisee before the sale in compliance with applicable law. If you have any questions concerning the registration status of The UPS Store franchises in your jurisdiction, please contact The UPS Store Legal Department at (858) 455-8800.

Limitation of Liability

YOUR USE OF THE WEBSITE IS AT YOUR OWN RISK.  TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE UPS STORE, ITS PARENT OR AFFILIATE ENTITIES, ITS SUPPLIERS, FRANCHISEES OR OTHER THIRD PARTIES MENTIONED AT THIS WEBSITE BE LIABLE FOR ANY DIRECT OR INDIRECT DAMAGES WHATSOEVER, OR ANY SPECIAL, PUNITIVE, CONSEQUENTIAL OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEBSITE, ANY WEBSITES LINKED TO THIS SITE, OR THE MATERIALS, SOFTWARE, FEATURES, PRODUCTS, SERVICES OR INFORMATION CONTAINED AT ANY OR ALL SUCH WEBSITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF THE MATERIALS, SOFTWARE, FEATURES, PRODUCTS, SERVICES OR INFORMATION FROM THIS WEBSITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ALL COSTS THEREOF. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Applicable Laws

This Website is administered by The UPS Store from its offices in San Diego, California USA. If any part of these Terms of Use is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. Possible evidence of use of this Website for illegal purposes will be provided to law enforcement authorities. This is the entire agreement between you and The UPS Store relating to the use of this Website. The UPS Store makes no representation that Materials at this Website are appropriate or available for use outside the United States, and access to them from territories where their contents are illegal is prohibited. These Terms of Use will be governed by and construed in accordance with the laws of the State of California, without giving effect to any principles of conflicts of laws contained therein.

Modifications

The UPS Store may make changes to the features, functionality, and Materials at this Website, or to the products, services and prices described in them, at any time without notice.  The UPS Store may revise these Terms of Use at any time by updating this posting. Your continued usage of the Website after any changes to these Terms of Use will mean that you accept those changes to the Terms of Use. You should visit this page from time to time to review the then-current Terms of Use because they are binding on you. Certain provisions of these Terms of Use may be superseded by expressly designated legal notices or terms located on particular pages at this Website.

Monitoring

The UPS Store shall have the right, but no obligation, to monitor content of the Website provided by third parties to determine compliance with these Terms of Use, any other operating rules established by The UPS Store for this Website or compliance with any law, regulation or authorized government request.

Electronic Communications

When you visit the Website or send e-mails to The UPS Store, you are communicating with us electronically.  You consent to receive communications from us electronically.  We may communicate with you by e-mail or by posting notices on the Website.  You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

General
The UPS Store's failure to insist upon or enforce strict performance of any provision of these Terms shall not be construed as a waiver of any provision or right. The UPS Store may assign its rights and duties under these Terms of Use at any time without notice to you. Note: Anyone linking to The UPS Store's Website must comply with the Guidelines for Linking to The UPS Store's Website (stated above) and all applicable laws.

Last Update

These Terms of Use were last updated on November 1, 2012.

Contact Information

If you have questions or comments regarding this Website, please contact us.