Our Customer Service Commitment
The UPS Store® is committed to providing world-class customer service to our retail customers. We are committed to providing personalized and professional solutions while supporting our core values.
Track Your Shipment
Use the online tracking feature to track the shipment and delivery of your items. All you need is your package tracking number. If you don't have your tracking number, simply contact The UPS Store location that shipped your package. If you did not ship your package at The UPS Store, contact the package carrier directly to obtain your tracking number.
Find a Location
Use the online locator to find your neighborhood The UPS Store location. You can find the information you need, including each location’s website, product and service availability, hours of operation and contact information.
Products & Services
All The UPS Store locations offer a wide variety of products and services to consumers and businesses. Each location is independently owned and operated, and prices for products and services may vary. Contact your neighborhood The UPS Store location for a list of available products, services, pricing and hours of operation.
View our Frequently Asked Questions (FAQs)
The UPS Store Customer Service
For retail The UPS Store locations in the U.S.
Contact The UPS Store Home Office
Available Mon. - Fri., 6:00 a.m. to 5:00 p.m. PT
Phone: (800) 789-4623 or
Submit your inquiry online via the Contact Us Form
If you are looking for support related specifically to UPS® and not The UPS Store franchise network, please contact UPS directly.
Something Extra Program
We want to hear from you! When you tell us about a great experience you had at The UPS Store, the franchisee and/or associate at that location will be nominated for The UPS Store Something Extra™ recognition program.
The UPS Store Customer Experience Survey
Share your service experience with us by taking The UPS Store Customer Experience Survey. Surveys must be taken within the same month that you visited The UPS Store and you will need to have the receipt from your recent visit in order to participate.
Official Survey Rules