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The following is a list of frequently asked questions regarding international shipping. For complete information on shipping, please visit our Shipping and Moving Supplies pages.
Yes. Many of our locations are capable of shipping large or odd-shaped items, such as furniture. Large or odd-shaped items often require specialized packaging. The UPS Store offers custom handling and packaging, from blanket wrap to custom cartons, crating, shrink-wrapping and palletizing. Your neighborhood location can advise you on the best packing method for your item(s). Contact your neighborhood location to ensure it offers packing and shipping of large items.
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The UPS Store will assist you in completing the correct documentation so that your shipment has the best chance of clearing customs. The international shipping experts at The UPS Store will inform you at the time of transaction of any restrictions that may cause problems for your shipment.
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Duties are fees imposed by customs on imported merchandise. The applicable charge will be based on the value and/or gross weight and may differ according to the commodity. You are responsible for payment of all duties and fees. Fees are implemented by the customs broker or agent for its services.
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Contact your neighborhood The UPS Store location for details on duties, taxes and fees. You can also visit the U.S. Customs and Border Protection agency’s Web site at www.cbp.gov to find out what items are restricted from import into the United States. Visit the World Customs Organization’s Web site at www.wcoomd.org to find restrictions for other countries. Visit www.ups.com for a list of U.S. Customs Brokerage service fees. For more details, contact the UPS International Service Center at 800-782-7892.
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The UPS Store location that shipped your item(s) will contact you and provide you three options: (1) you provide additional information and/or authorize payment of any charges so the package or letter can be delivered to the consignee; (2) you give authorization to pay the necessary charges (return freight, plus any other charges) to have the package or letter returned to you; (3) you abandon the shipment and authorize payment of abandonment charges, if required by the destination country. You will need to determine the course of action you wish to take and make arrangements for payment. A decision will have to be made within three business days. If a decision is not given, the package will be returned to The UPS Store, where you can pick it up.
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Yes. You can receive e-mail notifications of your shipment’s progress or status. To receive e-mail notifications, use the online tracking feature. You have the option of entering up to three e-mail addresses and a short message (optional). When the package is delivered, e-mail notifications will be sent to all specified e-mail addresses with a link to the most current package information.
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Delivery time depends on the service you purchase. The UPS Store offers various delivery options for several carriers.
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Use the online tracking feature to track your shipment. You will need your tracking number. If you don’t have the tracking number, contact The UPS Store location that shipped your item(s). Because our locations are individually owned and operated, the MBE corporate office does not have access to your shipping details. If you did not ship your item(s) at The UPS Store, contact the package carrier directly to obtain your tracking number.
If the information on the online tracking feature is unclear, contact the carrier directly to inquire about specific delivery details of your shipment.
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Contact The UPS Store location that shipped your item(s). Because our locations are individually owned and operated, the MBE corporate office does not have access to your shipping details. If you did not ship your item(s) at The UPS Store, contact the package carrier directly.
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Contact the package carrier directly to inquire about specific delivery details of your shipment.
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No. Once your shipment leaves The UPS Store location, you may not upgrade the service level.
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Contact The UPS Store location that shipped your item(s) immediately to inquire about the possibility of address correction. If you did not ship your item(s) at The UPS Store, contact the package carrier directly.
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Contact The UPS Store location that shipped your item(s) immediately to inquire about the possibility of re-routing your shipment. If you did not ship your item(s) at The UPS Store, contact the package carrier directly.
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Each carrier offers a declared value program. Because our locations are individually owned and operated, prices may vary. Contact your neighborhood location for declared value pricing.
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If you are the sender, immediately notify The UPS Store location that shipped your item(s) to report a damaged shipment and begin the claim process. Have the recipient save all packaging material. Once The UPS Store location reports the damaged package, the carrier that shipped your package will initiate an investigation and may or may not approve the claim upon successful completion of the investigation.
If you are the recipient, contact the sender of the shipment to inform him or her that the shipment arrived damaged. Because the sender is the customer of The UPS Store, he or she will need to notify The UPS Store location that shipped the item(s) to report a damaged shipment and begin the claim process. Remember to save all packaging material.
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If you are the sender, immediately notify The UPS Store location that shipped your item(s) to report the lost or stolen shipment and begin the claim process. Once The UPS Store location reports the damaged package, the carrier that shipped your item(s) will initiate an investigation and may or may not approve the claim upon successful completion of the investigation.
If you are the recipient, contact the sender of the shipment to inform him or her that the shipment is lost or stolen. Because the sender is the customer of The UPS Store, he or she will need to notify The UPS Store location that shipped the item(s) to report the lost or stolen shipment and begin the claim process.
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If you are the sender, immediately notify The UPS Store location that shipped the item(s) to report the late arrival of your shipment.
If you are the recipient, contact the sender of the shipment. Because the sender is the customer of The UPS Store, he or she must immediately notify The UPS Store location that shipped the item(s).
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Contact The UPS Store location that shipped your item(s). Have the carrier's tracking number, the International Parcel Shipping Order (IPSO) number and any other relevant information on hand.
If you are not in the country from which you shipped the item(s) and are having trouble communicating with The UPS Store location because of language difficulties or other reasons, contact the MBE regional office in that country or region for assistance. The UPS Store brand is currently only in the United States, Canada and India.
If you find yourself in a country other than the United States, Canada and India and require our services, visit one of our Mail Boxes Etc. locations. Use our international locator to find a Mail Boxes Etc. location near you. If you are having trouble communicating with Mail Boxes Etc. location because of language difficulties or other reasons, contact the MBE regional office in that country for assistance. Contact information for these MBE regional offices is available on our Mail Boxes Etc. Worldwide Franchise Opportunities page. Select the region from the drop-down menu and then the country.
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Let us know and we will respond as soon as possible.
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Frequently Asked Questions
General Questions
International Shipping
Can you ship large or odd-shaped items internationally?