The UPS Store exchange program for corporatations

The UPS Store can fulfill the role of your storefront, corporate office or warehouse in exchanging merchandise, parts or other items. When an item needs to be returned and replaced, The UPS Store can facilitate the exchange, saving you valuable time.

Features and Benefits
Convenience

With over 4,300 domestic locations, it’s easy for your employees and/or customers to find one that’s convenient for them.
This solution provides your customers and/or employees with a convenient option for exchanging items.
Since both inbound and outbound shipments are done simultaneously, your company saves time in facilitating the exchange.
All transactions are consolidated on an itemized monthly bill, streamlining your accounting and administrative duties.

Customization

Your exchange solution can use any UPS® service level.
You have the flexibility to have the items returned to you that have been professionally packaged at The UPS Store.
You have the option to have shipping and packaging charges billed directly to you or to have your customer incur part or all of the charges.
We will work with you to develop an exchange solution that best fits your company’s needs.

Service

Your customers and/or employees will receive a superior and consistent level of service and professionalism.
Account representatives provide you with personalized service and ensure quality management and assistance to your account.

How it works

You select the locations you would like to utilize.
Your customer, remote employee or technician requests an exchange of merchandise, parts or other item and is directed to the appropriate location.
You ship the package to the specified The UPS Store location.
At his/her convenience, your customer or employee goes to The UPS Store, presents the required identification, and exchanges their item for the new one.
The UPS Store location follows the specified instructions to ship and/or pack the item back to you.
You receive a consolidated and itemized monthly bill of all transactions.

More Information
To find out how our Corporate Retail Solutions can be tailored to your specific business needs, contact your UPS account representative, or fill out the Request For Information form to have someone contact you.

Related Information

Our Returns solution gives your customers and/or employees an easy way to return items and/or merchandise to you.




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