The UPS Store returns program for corporations

By directing your customers and/or employees to The UPS Store, you will provide them a convenient way to return items or merchandise to you. You have the option to have all shipping and/or packaging charges billed to you or to have the end-user pay for the service.

Features and Benefits
Convenience

With over 4,300 The UPS Store locations in the U.S., your employees and/or customers will be able to find one that’s convenient for them.
All transactions are itemized on one consolidated bill streamlining your company’s accounting and administrative duties.

Customization

Your return solution can utilize any UPS® service level.
You have the flexibility to have items returned to you that have been professionally packaged at The UPS Store.
You have the option to have shipping and packaging charges billed directly to you or to have your customer incur part or all of the charges.
We will work with you to develop a Returns solution that best fits your company’s needs.

Service

Your customers and/or employees will receive a superior and consistent level of service and professionalism.
Account representatives provide you with personalized service and ensure quality management and assistance to your account.

How it works

Your customer requests a return.
You direct your customer to the nearest The UPS Store location.
Your customer presents the return.
The UPS Store location follows the specified instructions to ship and/or pack the item.
You receive a consolidated and itemized monthly bill of all transactions.

More Information
To find out how our Corporate Retail Solutions can be tailored to your specific business needs, contact your UPS account representative, or fill out the Request For Information form to have someone contact you.

Related Information

Our Exchange solution can help your company save time and money by expediting the exchange process for your employee and/or customers.




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