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Pack & Ship

Whatever the item, we offer a variety of packing and shipping options to ensure it arrives intact.

Packing and Shipping Services

Find a Store

The UPS Store® is your go-to resource for all of your packing and shipping needs. If you need something sent, shipped or delivered, our team of certified packing experts can help.

Peace of Mind Delivered by Air

Get our money back guarantee* at no extra cost on all UPS® Air shipping this Easter season, exclusively at The UPS Store®.

  • Money back guarantee* on UPS® Air shipping
  • Available from March 17, 2025 through May 9, 2025
  • Exclusively at The UPS Store locations

*Offer Terms and Conditions
Limited time offer exclusive to The UPS Store® locations. The UPS Service Guarantee (per the UPS Tariff/Terms and Conditions of Service, see ups.com/terms) shall apply to UPS Next Day Air®, UPS 2nd Day Air®, and UPS 3 Day Select® shipments purchased from The UPS Store locations in the United States from March 17, 2025 – May 9, 2025 (“Eligible Shipments). Shipments not purchased from The UPS Store locations (e.g., shipments billed to other UPS accounts) are not Eligible Shipments, even if tendered at a The UPS Store location. Eligible Shipments are guaranteed for attempted Delivery by date and (if applicable) time stated on the customer receipt and/or the Electronic Parcel Shipping Order issued by The UPS Store location. UPS Service Guarantee and Eligible Shipments are subject to change without notice. See The UPS Store associates for details.

Returns

The UPS Store makes returning items fast and easy. Drop off fully packaged items with a prepaid label or have The UPS Store certified packing experts take care of all your packing and shipping needs. Return your items at a store near you today.

Filing a Claim

Sorry to hear you have experienced a problem with your package shipped from a The UPS Store® location. Please click the button below to access The UPS Store® Customer Claims Portal to begin the claims process.

File a Claim

To streamline the process:

  • Have your tracking number available.
  • Gather your receipt or other proof of value for the lost or damaged item(s).
  • Retain any damaged item(s) and all packing materials.
  • Take photos of the damaged item(s) and packing material.

Additional information may be requested through the process. If you need further assistance, please contact The UPS Store where you shipped the package. They can assist you.

Small Business Essentials

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Retail locations are independently owned and operated by franchisees. Various offers may be available at certain participating locations only. Please contact your local The UPS Store retail location for more details. For more information on The UPS Store, Inc. Corp. Headquarters privacy practices, please consult the Privacy Policy.

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