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Customer Service

Committed to world-class customer service.

Our Customer Service Commitment

The UPS Store® is committed to providing world-class customer service to our retail customers. We are committed to providing personalized and professional solutions while supporting our core values.

The UPS Store Customer Service
Headquarters for The UPS Store retail locations in the US
Mon - Fri: 7:00 am - 5:00 pm PT
Sat: 7:00 am - 4:00 pm PT
Sun 7:00 am - 4:00 pm PT.
Call (800) 789-4623
Contact Us

Have a question or comment for UPS?
If you are looking for support related specifically to UPS® and not The UPS Store franchise network, please contact UPS directly.
Contact UPS

Something Extra™ Program
We want to hear from you! When you tell us about a great experience you had at The UPS Store, the franchisee and/or associate at that location will be nominated for The UPS Store Something Extra™ recognition program.
Nominate Now

General Frequently Asked Questions