Privacy Notice

Effective Date: June 30, 2024

The UPS Store, Inc. (“The UPS Store”) respects your concerns about privacy.  This Privacy Notice describes the types of personal information we obtain about consumers via www.theupsstore.com and www.upsstoreprintshop.com (the “Sites”), software applications made available by us for use on or through computers and mobile devices (the “Apps”), and offline business interactions you have with us, such as via postal mail.  Collectively, we refer to the Sites, Apps, and offline business interaction as the “Services.”  This Privacy Notice also describes how we may use the information, with whom we may share it, and the measures we take to safeguard the personal information we collect.  In addition, we tell you how you can ask us to (i) refrain from sending you marketing email communications, and (ii) answer questions you may have about our privacy practices.

• This Privacy Notice does not apply to our corporate parent, United Parcel Service, Inc., which is subject to its own Privacy Notice that can be found here.
• This Privacy Notice does not apply to the collection of consumer information by our franchised center locations.
• For our Privacy Notice regarding our information practices with respect to The UPS Store’s potential franchise owners, please visit https://www.theupsstorefranchise.com/privacy-policy.

If you are a California resident, please see the “Additional Information Regarding U.S. State-Specific Privacy Information and Rights” section below, for further information on our collection and use of your personal information.

Select one of the links below to jump to the listed section:

• Information We Obtain
• How We Use The Information We Obtain
• Interest-Based Advertising
• Information We Disclose
• Your Options
• Non-The UPS Store Places and Services
• How We Protect Personal Information
• Use of Services by Minors
• Updates To Our Privacy Notice
• How To Contact Us
• For Nevada Residents
• Additional Information Regarding U.S. State-Specific Privacy Information and Rights

Information We Obtain

The types of personal information that we may obtain include:

• Individual and business contact information (such as name, company name, physical address, email address, and telephone or fax number);
• Payment information (including payment card details);

• Information about your transactions with us, such as products and services you purchase;
• Information provided in response to surveys;
• Username, password and other credentials used to access The UPS Store products and services, including information in your public social media profile if you register via a social media website or tool;
• The geographic location of your mobile device if you access our Services via a mobile device;
• Information you may upload to our Services, such as information contained in documents you upload for printing services;
• Personal information of other individuals that you provide to us; and
• Other personal information that may be provided to us to obtain a The UPS Store product or service.

We collect this personal information from you and your device, as well as from our franchisees, publicly available databases, providers of small business contact data, and our joint marketing partners.  If you disclose any personal information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Notice.

In addition, when you visit our Services or interact with The UPS Store-related tools, widgets or plug-ins, we may collect certain information by automated means, such as IP address (from which we may derive your approximate location), unique device identifier, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken, and dates and times of activity.  When you download and use an App, we and our service providers may track and collect App usage data, such as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number.

When you visit our Services, this information may be collected through “cookies” and “web beacons.”  A “cookie” is a text file sent to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser.  A “web beacon” also known as an Internet tag, pixel tag or clear GIF, links web pages or applications to web servers and may be used to transmit information back to a web server.  Through our automated collection efforts, The UPS Store obtains and stores “clickstream data” to tell us usage patterns.

With your permission, we may collect the physical location of your device by, for example, using satellite, cell phone tower or WiFi signals.  We may use your device’s physical location to provide you with personalized location-based services and content.

We also may use third-party web analytics services on our Services, such as those of Google Analytics.  These service providers help us analyze how visitors use the Services and may also collect information regarding your use of other websites, apps and online resources.  The information obtained for this purpose (including your IP address and other information collected by automated means) will be disclosed to or collected directly by these service providers.  You can learn about the opt-out tool for Google Analytics provided by Google by visiting https://tools.google.com/dlpage/gaoptout.

Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies.  Please note, however, that without cookies you may not be able to use all of the features of our Services.  Our service providers may collect personal information about our visitors’ online activities, over time and across third-party websites, when using our Services.  Our Services are not designed to respond to “do not track” signals from browsers.

The providers of third-party apps, tools, widgets and plug-ins on our Services, such as Facebook “Like” buttons, also may use automated means to collect information regarding your interactions with these features.  This information is subject to the privacy policies or notices of these providers.

How We Use The Information We Obtain

We may use each category of information we obtain to:

• Provide and arrange for products and services you request, such as printing and package tracking services;
• Process and collect payments;
• Provide customer support and respond to and communicate with you about your requests, questions and comments;
• Communicate with you about products and services we believe may interest you;
• Communicate about, and administer your participation in, special events, programs, webinars, surveys, contests, sweepstakes, and other offers or promotions;
• Establish and manage your accounts;
• Verify your identity;
• Enable you to post on our blogs;
• Send information to your contacts if you ask us to do so;
• Process claims we receive in connection with products and services you request;
• Operate, evaluate and improve our business (including developing new products and services; managing our communications; determining the effectiveness of our sales, marketing and advertising; analyzing and enhancing our products and services; and performing accounting, auditing, billing, reconciliation and collection activities);
• Perform data analyses (including market and consumer research, trend analysis and financial analysis);
• Protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and
• Comply with applicable legal requirements and our policies.

In addition, The UPS Store uses information collected online through cookies, web beacons and other automated means for purposes such as (i) customizing our users’ visits to our Services, (ii) delivering content (including advertising) tailored to our users’ interests and the manner in which our users browse our Services, and (iii) managing our business.  We also use this information to help diagnose technical and service problems, administer our Services, identify users of our Services, and gather demographic information about our users.  We use clickstream data to determine usage patterns and how we may tailor our Services to better meet the needs of our users.

The UPS Store also may use the information we obtain about you in other ways for which we provide specific notice at the time of collection.

The UPS Store does not process your personal information for profiling in furtherance of “decisions that produce legal or similarly significant effects” as such term is defined under applicable law.

Interest-Based Advertising

On our Services, The UPS Store or our vendors may collect information about your online activities for use in providing you with advertising about products and services tailored to your individual interests.  This section of our Privacy Notice provides details and explains how to exercise your choices.

You may see certain ads on other websites because The UPS Store participates in advertising networks.  Ad networks allow us to target our messaging to users through demographic, interest-based and contextual means.  These networks track your online activities over time by collecting information through automated means, including through the use of cookies, web server logs and web beacons.  The networks use this information to show you advertisements that may be tailored to your individual interests.  The information our ad networks may collect includes information about your visits to websites that participate in the relevant advertising networks, such as the pages or advertisements you view and the actions you take on the websites.  This data collection takes place both on our Services and on third-party websites that participate in the ad networks.  This process also helps us track the effectiveness of our marketing efforts.  To learn about how to opt out of this ad network interest-based advertising in desktop and mobile browsers, click here and here.  To opt out in mobile apps, you may download the AppChoices app here.

Information We Disclose

The UPS Store does not sell or otherwise disclose personal information about you, except as described in this Privacy Notice.  The UPS Store discloses personal information to third parties who perform services on our behalf based on our instructions.  These third parties are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.  We also may disclose information to our affiliates, resellers, shipping carriers, and joint marketing partners.

By using the Services, you may elect to disclose personal information, for example, on blogs, chat, and other services to which you are able to post information and content.  Please note that any information you post or disclose through the Services will become public and may be available to other users and the general public.  You may also elect to disclose personal information through your social sharing activity.  If you register via your social media account, you will disclose information to your friends associated with your social media account, with other users, and with your social media account provider.  By registering, you authorize us to facilitate this disclosure of information, and you understand that the use of disclosed information will be governed by the social media provider’s privacy policy.

Information collected through third-party apps, tools, widgets and plug-ins (such as information obtained through third-party login services or relating to your use of a Facebook “Like” button) is collected directly by the providers of these features.  This information is subject to the privacy policies of the providers of the features, and The UPS Store is not responsible for those providers’ information practices.

The UPS Store also may disclose information about you (i) if we are required to do so by law, regulation or legal process (such as a court order or subpoena); (ii) in response to requests by government agencies, such as law enforcement authorities; (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity; or (iv) as otherwise permitted by applicable law.  The UPS Store reserves the right to transfer any information we have about you in connection with the sale or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).

Your Options

You may choose not to receive marketing email communications from us by clicking on the unsubscribe link in our marketing emails.  To learn how to opt out of ad network interest-based advertising, please click here and here.  To receive no further marketing calls or text messages from us, please contact us as described in the “How To Contact Us” section below.

Non-The UPS Store Places and Services

For your convenience and information, the Services may contain links to non-The UPS Store places that may be operated by companies not affiliated with The UPS Store.  The inclusion of such links does not imply endorsement of the linked site or service by us or by our affiliates.  These companies may have their own privacy policies or notices, which we strongly suggest you review.  We are not responsible for the privacy practices of any non-The UPS Store places or services.

In addition, we are not responsible for the information collection, use, disclosure, or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM, or any other app developer, app provider, operating system provider, wireless service provider, or device manufacturer, including with respect to any personal information you disclose to other organizations through or in connection with the Apps.

How We Protect Personal Information

The UPS Store seeks to use reasonable administrative, technical and physical safeguards designed to protect personal information within our organization.  Unfortunately, no information transmission or storage system can be guaranteed to be 100% secure.  If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “How To Contact Us” section below.

Use of Services by Minors

The Services are not directed to individuals under the age of thirteen (13) and we do not knowingly collect personal information from individuals under 13.

Updates To Our Privacy Notice

This Privacy Notice may be updated periodically.  The “Effective Date” legend at the top of this Privacy Notice indicates when this Privacy Notice was last revised.  Any changes will become effective when we post the revised Privacy Notice on the Services.  The UPS Store will notify you of any significant changes to our Privacy Notice as required under applicable law.

How To Contact Us

If you have any questions or comments about this Privacy Notice, please contact us by email at infosectupss@upsstore.com.  You also may write to us at:

The UPS Store, Inc.
Attention:  Legal Editor
6060 Cornerstone Court West
San Diego, CA 92121-3795

For Nevada Residents

We do not sell Covered Information as defined under Nevada law.  If you would like to make any inquiry regarding the sale of your Covered Information, please contact noreplynv@upsstore.com.

Additional Information Regarding U.S. State-Specific Privacy Information and Rights

This section supplements the above Privacy Notice and provides additional details regarding our collection, use, and disclosure of personal information about residents of U.S. states that have enacted comprehensive consumer data privacy laws.

Collection, Disclosure, and Sharing of Personal Information

The following chart details the categories of personal information we plan to collect, as well as the categories of personal information we have collected and disclosed for our operational business purposes in the preceding 12 months.  The chart also details the categories of personal information that we “share” for purposes of cross-context behavioral or targeted advertising, including within the preceding 12 months.  We collect this personal information from you and your device, as well as from our franchisees, publicly available databases, providers of small business contact data, and our joint marketing partners. 

We do not sell and have not sold personal information, including sensitive personal information, within the preceding 12 months.  Without limiting the foregoing, we do not sell the personal information, including the sensitive personal information, of minors we know to be under 16 years of age.  We do not “share,” or otherwise process for purposes of cross-context behavioral or targeted advertising, the personal information, including the sensitive personal information, of minors we know to be under 16 years of age.

Purposes for the Collection and Use of Sensitive Personal Information

Subject to your consent where required by applicable law, we only use sensitive personal information for purposes of providing goods or services as requested by you, ensuring security and integrity, short term transient use such as displaying first party, non-personalized advertising, providing customer service, and activities relating to quality and safety control or product improvement.

Retention Period

We retain personal information for as long as needed or permitted in light of the purpose(s) for which it was collected.  The criteria used to determine our retention periods include: 

• The length of time we have an ongoing relationship with you and provide services to you, for example, for as long as you have an account with us or keep using our services, and the length of time thereafter during which we may have a legitimate need to reference your personal information to address issues that may arise;
• Whether there is a legal obligation to which we are subject, for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them; or
• Whether retention is advisable in light of our legal position, such as in regard to applicable statutes of limitations, litigation or regulatory investigations.

Rights and Requests

Subject to applicable law, you may make the following requests:

1. You may request to know whether we process your personal information, and to access such personal information.
   1. If you are a California resident, you may request that we disclose to you the following information:
      1. The categories of personal information we collected about you and the categories of sources from which we collected such personal information;
      2. The business or commercial purpose for collecting or sharing personal information about you;
      3. The categories of personal information about you that we shared (as defined under the applicable privacy law) and the categories of third parties to whom we shared such personal information; and
      4. The categories of personal information about you that we otherwise disclosed, and the categories of third parties to whom we disclosed personal information.
2. You may request to correct inaccuracies in your personal information.
3. You may request to have your personal information deleted.
4. You may request to receive a copy of your personal information, including specific pieces of personal information, including, where applicable, to obtain a copy of the personal information you provided to us in a portable format.
5. You may request to opt out of targeted advertising, including the “sharing” of your personal information for purposes of cross-context behavioral advertising.

To make a request for access, disclosures, correction or deletion, please contact us at https://www.theupsstore.com/privacy-policy/consumer-privacy-request or 1-888-912-9055.  If you represent one of The UPS Store’s Corporate Retail Solutions (CRS) clients and would like to make a request related to one of your customers or other end users, please use the form provided at https://www.theupsstore.com/privacy-policy/crs-privacy-request. 

We will verify and respond to your request consistent with applicable law, taking into account the type and sensitivity of the personal information subject to the request.  We may need to request additional personal information from you, in order to verify your identity and protect against fraudulent requests.  If you make a deletion request, we may ask you to confirm your request before we delete your personal information.  

To request to opt out of any future sharing of your personal information for purposes of cross-context behavioral advertising or any future processing for purposes of targeted advertising: click here.

If we receive and are able to process a signal from your device indicating your preference to opt out of “sales” or “sharing” of personal information for monetary or other valuable consideration, cross-context behavioral advertising, or targeted advertising, then we will apply that preference to personal information we collect from that device, provided that we may not be able to associate the signal to the same device if:

• you use a different web browser or other tool to interact with us,
  
  
• you make changes to your browser (e.g., uninstall and reinstall or certain types of upgrades) that impact our ability to associate the device with the signal your device originally sent, or
  
  
• you clear cookies or browsing data from your browser or device in a way that impacts our ability to associate the device with the signal your device originally sent.

You can learn how to set up and use an opt-out preference signal by visiting the California Attorney General’s “California Consumer Privacy Act (CCPA)” page or the California Privacy Protection Agency’s “Frequently Asked Questions (FAQs)” page.

Please note that a signal sent from one device may not apply to other devices you use or to data that we collect from you through other sources.

You have the right to be free from unlawful discrimination for exercising your rights under applicable law.

In addition, to the extent required by applicable law, California residents may ask us to provide them with (i) a list of certain categories of personal information that we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, and (ii) the identity of those third parties.  To make this request, California residents may contact us as described in the “How to Contact Us” section above.

Appeal Process 

Subject to applicable law, if we refuse to take action on your request, you may have the right to appeal our refusal within a reasonable period after you have received notice of the refusal.  You may file an appeal by contacting us via https://www.theupsstore.com/privacy-policy/iship-consumer-privacy-request or 1-888-912-9055.

Authorized Agents

If an agent would like to make a request on your behalf as permitted under applicable law, the agent may use the submission methods noted in the section entitled “Rights and Requests.”  As part of our verification process, we may request that the agent provide, as applicable, proof concerning his or her status as an authorized agent.  In addition, we may require that you verify your identity as described in the section entitled “Rights and Requests” or confirm that you provided the agent permission to submit the request.

De-Identified Information

Where we maintain or use de-identified information, we will continue to maintain and use the de-identified information only in a de-identified fashion and will not attempt to re-identify the information.

Metrics regarding Privacy Requests

Please see the chart below for metrics relating to our handling of California rights requests in the period from January 1, 2023, to December 31, 2023.